Your Questions Answered
Welcome to Serendipity. These FAQs provide clarity for healthcare professionals (Care Workers, Support Workers, HCAs) pursuing careers and for care providers looking to request high-quality staff across the UK.
For healthcare candidates
What roles do you recruit for?
We specialise in recruiting Care Workers, Support Workers, and Healthcare Assistants (HCAs) for various clinical and non-clinical settings across the UK. Our focus is on matching skilled individuals with quality providers.
Do I need previous experience?
While experience is preferred for most roles, we welcome applications from dedicated individuals with a passion for care. We can provide training guidance to help you meet the mandatory quality standards.
What checks do you carry out?
We conduct rigorous UK vetting, including enhanced DBS checks, right-to-work verification, and detailed reference history. We ensure all candidates are fully compliant and meet the latest healthcare regulations before placement.
How do I apply for shifts?
Applying is easy through our Jobs page. Once you upload your CV, our recruitment team reviews your profile to find suitable permanent roles or agency shifts that match your expertise and availability.
Permanent job or agency shifts?
We offer both! We recruit for permanent placements with leading care providers and also manage a database of agency shifts, giving you the flexibility to choose a career path that suits your life.
Do you offer work in my area?
Yes, we supply staff to care providers throughout the UK. Once you are registered and compliant, we search for vacancies or shift requirements specifically within your local geographical area and contact you directly.
For care providers
What types of staff can you supply?
We supply fully vetted Care Workers, Healthcare Assistants, and Support Workers. Our staff are trained and ready to support operations in residential homes, nursing facilities, and community care settings across the UK.
Which areas do you cover?
We provide specialist healthcare recruitment solutions nationwide. While we have deep roots in the South East, our network allows us to provide reliable staffing solutions to care agencies and providers throughout the UK.
How do I request staff?
Requesting staff is simple. Use our Request Staff page to submit your shift requirements online, or call our Romford office to speak with a recruitment consultant who can assist with your immediate staffing needs.
What checks do you complete?
We take quality seriously. Every worker must successfully clear an enhanced DBS check, mandatory training verification, and a robust reference check before being eligible for any shift placement.
Short-notice or temporary cover?
Absolutely. We specialise in helping providers fill temporary shifts and short-notice vacancies. Our database of compliant workers allows us to respond quickly to your staffing gaps, ensuring continuity of care.
How do your fees work?
Our fees are structured to be transparent and competitive, focusing on quality and reliability. We provide clear, fixed quotes once we understand your specific recruitment volume and staffing requirements.