Privacy Policy
Serendipity is dedicated to protecting the privacy of our candidates and clients across the UK. As a specialist staffing partner, we process personal data to bridge the gap between skilled healthcare professionals and providers. This policy outlines our commitment to transparency and compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
- Candidates: We collect CVs, contact details, professional clinical certifications, and right-to-work documentation required for recruitment.
- Employers & Clients: We store representative contact information and specific healthcare staffing requirements to fulfill our service contracts.
- Website Users: We collect data provided through registration forms and automated technical information gathered via cookies for service improvement.
2. How We Use This Information
We utilize the information collected to facilitate professional healthcare recruitment, connecting high-quality candidates with appropriate clinical placements across the UK. This includes verifying clinical qualifications, managing compliance benchmarks, and facilitating communication to ensure clinical safety and optimal service delivery in specialist staffing. We also use data to enhance our services and maintain high performance for both candidates and employers.
3. Lawful Bases
In strict accordance with UK data protection law, our processing is based on the following legal foundations: 'Contract' (where processing is necessary to fulfill recruitment agreements), 'Legitimate Interests' (to provide specialist healthcare staffing services effectively), and 'Legal Obligation' (ensuring compliance with UK healthcare recruitment and regulatory reporting standards).
Data Sharing
We share candidate profiles with potential healthcare employers, background check providers (DBS), and regulatory partners when essential for recruitment compliance and clinical safety verification in the healthcare sector.
Serendipity Healthcare Recruitment Agency prioritises the protection of both candidate and employer information. We operate with high standards of security and transparency, ensuring all processing complies with UK recruitment standards and legal obligations.
Candidate Rights: You hold the right to access, rectify, or request the erasure of your personal recruitment data under UK GDPR. To exercise these rights or for any privacy enquiries, please reach out to our team at serendipityhomecareltd@gmail.com.
Data Security & Partners
Information Security
Our agency utilises industry-leading encrypted digital storage and stringent internal protocols. Access to candidate and client data is strictly limited to authorised recruitment professionals directly involved in the placement process.
Retention Policy
Recruitment records and compliance documents are retained solely for as long as necessary to fulfill UK legal and regulatory obligations. Once no longer required, all information is destroyed through certified digital disposal methods.
6. Your Rights Under UK Law
Under UK data protection law, both candidates and employers have specific rights regarding the personal information we process for recruitment purposes. You have the right to access a copy of the data we hold in your file, request the rectification of inaccurate candidate records or CV details, and the right to request erasure of your data when its retention is no longer necessary for legal or compliance obligations. Furthermore, you can object to processing based on legitimate interests, request a restriction on processing during disputes, or exercise your right to data portability. To exercise any of these rights, please contact our Data Protection Lead. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
7. Contact Us Regarding Data Protection
Email: serendipityhomecareltd@gmail.com
Phone: +44 7542626777
Address: 64 Mashiters Hill, Romford, RM1 4TL